If you want to cancel the order for a full refund, please email sales@northwestguitars.co.uk or call 01925 407056. Once we receive your request to cancel the order you will receive a full refund within 3 working days
Your items will be held at our store for 5 days, after which point your order will be put back into stock, and a full refund will be automatically issued.
If you don't collect your order from store within 5 days all ordered items will be put back to stock and a full refund will be issued.
Collect Today
All items available for collection are in stock and should be ready to collect the same day. We aim to make all orders available for collection within 1 hour of receiving your order (during our normal opening hours). Orders placed after 3:15pm will only be available for collection the next working day.
You can collect your items between 9:30am and 4:00pm Monday to Friday.
When collecting your items you'll need the following:
- The payment card you used to purchase your items (for security purposes you will need to verify your card using chip & PIN) or if using PayPal you must bring photo ID, such as a Driving Licence or Passport.
- If using PayPal you must bring photo ID, such as a Driving Licence or Passport.
- A copy of the invoice you received after placing your order
