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Shipping

Please read the below information regarding your delivery. If you have any questions regarding delivery please don’t hesitate to contact us on either 01744 36 22 96 or email us at sales@northwestguitars.co.uk

Delivery Options

Below is a breakdown of the delivery options we offer.

Economy Delivery (2-3 days) When ordered before 3pm your order will be dispatched via Royal Mail Economy Delivery (2nd Class). This is an economy service with delivery typically within 2-3 days, inclusive of Saturdays. Please allow up to 7 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

1st class Delivery (1-2 days) - See Chart Below For Cost When ordered before 3pm your order will be dispatched via Royal Mail 1st Class. This is an standard delivery service with delivery typically within 1-2 days, inclusive of Saturdays. Please allow up to 5 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

Economy Tracked (2-3 days) - See Chart Below For Cost Orders with a value higher than £20.00 will be dispatched via Royal Mail's Economy Tracked service. This service allows for tracking and ddelivery confirmation of your order on the Royal Mail website. Delivery is typically made within 3 working days. Please allow up to 5 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

DPD Tracked (24 hrs) - Next Working Day Delivery - See Chart Below For Cost When ordered before 3pm your order will be dispatched on via DPD. This is a tracked service so you can check the progress of your package. This does not include Saturday, Sunday or Bank Holidays. This service is only available for UK Mainland and Northern Ireland customers.

Delivery costs

UK MAINLAND

Shipping Table

Aerosol Delivery

Due to the hazardous nature of aerosols and their contents, we are unable to ship these items free of charge. Any order containing aerosols will be shipped via DPD on a next working day service. This service is fully trackable. Orders placed before 3pm will be shipped the same day. Orders placed after this time will be shipped on the next working day. Shipping prices vary depending on total order value. Please see table below for more details.

Aerosol Shipping - £5.49 per shipment

International Delivery

Shipping Table

NITROCELLULOSE DELIVERY - INTERNATIONAL

Due to the hazardous nature of aerosols and their contents, shipping is restricted to certain countries within the EU. If your destination country does not appear on the list above then we are unable to ship Nitrocellulose products to you.

Fast Delivery

Please read the below information regarding your delivery. If you have any questions regarding delivery please don’t hesitate to contact us on either 01744 36 22 96 or email us at sales@northwestguitars.co.uk

Delivery Options

Below is a breakdown of the delivery options we offer.

Economy Delivery (2-3 days) When ordered before 3pm your order will be dispatched via Royal Mail Economy Delivery (2nd Class). This is an economy service with delivery typically within 2-3 days, inclusive of Saturdays. Please allow up to 7 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

1st class Delivery (1-2 days) - See Chart Below For Cost When ordered before 3pm your order will be dispatched via Royal Mail 1st Class. This is an standard delivery service with delivery typically within 1-2 days, inclusive of Saturdays. Please allow up to 5 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

Economy Tracked (2-3 days) - See Chart Below For Cost Orders with a value higher than £20.00 will be dispatched via Royal Mail's Economy Tracked service. This service allows for tracking and ddelivery confirmation of your order on the Royal Mail website. Delivery is typically made within 3 working days. Please allow up to 5 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

DPD Tracked (24 hrs) - Next Working Day Delivery - See Chart Below For Cost When ordered before 3pm your order will be dispatched on via DPD. This is a tracked service so you can check the progress of your package. This does not include Saturday, Sunday or Bank Holidays. This service is only available for UK Mainland and Northern Ireland customers.

Delivery costs

UK MAINLAND

Shipping Table

Aerosol Delivery

Due to the hazardous nature of aerosols and their contents, we are unable to ship these items free of charge. Any order containing aerosols will be shipped via DPD on a next working day service. This service is fully trackable. Orders placed before 3pm will be shipped the same day. Orders placed after this time will be shipped on the next working day. Shipping prices vary depending on total order value. Please see table below for more details.

Aerosol Shipping - £5.49 per shipment

International Delivery

Shipping Table

NITROCELLULOSE DELIVERY - INTERNATIONAL

Due to the hazardous nature of aerosols and their contents, shipping is restricted to certain countries within the EU. If your destination country does not appear on the list above then we are unable to ship Nitrocellulose products to you.

30 Days Return Policy

Shipping

Please read the below information regarding your delivery. If you have any questions regarding delivery please don’t hesitate to contact us on either 01744 36 22 96 or email us at sales@northwestguitars.co.uk

Delivery Options

Below is a breakdown of the delivery options we offer.

Economy Delivery (2-3 days) When ordered before 3pm your order will be dispatched via Royal Mail Economy Delivery (2nd Class). This is an economy service with delivery typically within 2-3 days, inclusive of Saturdays. Please allow up to 7 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

1st class Delivery (1-2 days) - See Chart Below For Cost When ordered before 3pm your order will be dispatched via Royal Mail 1st Class. This is an standard delivery service with delivery typically within 1-2 days, inclusive of Saturdays. Please allow up to 5 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

Economy Tracked (2-3 days) - See Chart Below For Cost Orders with a value higher than £20.00 will be dispatched via Royal Mail's Economy Tracked service. This service allows for tracking and ddelivery confirmation of your order on the Royal Mail website. Delivery is typically made within 3 working days. Please allow up to 5 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

DPD Tracked (24 hrs) - Next Working Day Delivery - See Chart Below For Cost When ordered before 3pm your order will be dispatched on via DPD. This is a tracked service so you can check the progress of your package. This does not include Saturday, Sunday or Bank Holidays. This service is only available for UK Mainland and Northern Ireland customers.

Delivery costs

UK MAINLAND

Shipping Table

Aerosol Delivery

Due to the hazardous nature of aerosols and their contents, we are unable to ship these items free of charge. Any order containing aerosols will be shipped via DPD on a next working day service. This service is fully trackable. Orders placed before 3pm will be shipped the same day. Orders placed after this time will be shipped on the next working day. Shipping prices vary depending on total order value. Please see table below for more details.

Aerosol Shipping - £5.49 per shipment

International Delivery

Shipping Table

NITROCELLULOSE DELIVERY - INTERNATIONAL

Due to the hazardous nature of aerosols and their contents, shipping is restricted to certain countries within the EU. If your destination country does not appear on the list above then we are unable to ship Nitrocellulose products to you.

100% CUSTOMER Satisfaction

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Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source.

Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

Terms & Conditions

The following terms apply to online and distance selling purchases only.

1. Introduction

1.1 - This website is owned and operated by NORTHWEST GUITARS LTD, a company registered in England.

Company Registration Number: 07861752 VAT Registration Number: GB128293308

These terms and conditions apply to all users of this website/service (henceforth referred as "you"), and are upheld at all times by NORTHWEST GUITARS LTD (henceforth referred as "we"). By using this website you agree to the terms as set out in this document, if you do not agree to any of these terms, please do not use this website.

Head Office address: Northwest Guitars Ltd 41 Bridgeman Terrace Wigan WN1 1TT

Sales Enquiries: sales@northwestguitars.co.uk Sales: 01744 36 22 96

Online Sales team address: Northwest Guitars Ltd Unit 17 Lea Green Business Park Eurolink St. Helens Merseyside WA9 4TR

Support: sales@northwestguitars.co.uk Support: 01744 36 22 96

1.2 - All goods and services are sold in accordance with the EU Consumer Rights Directive (2011/83/eu). The purpose of this directive is to ensure that the consumer is given clear and accurate information about the goods and services supplied by the retailer to help give consumers confidence when buying online. Note: Goods and Services sold prior to the 1st June 2014 where sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334).

1.3 - Use of this website constitutes acceptance of the terms and conditions laid out on this page. NORTHWEST GUITARS LTD reserves the right to amend these terms at any time, without warning. All changes will be made current on this page.

Last Updated: 2nd February 2015 15:05 GMT

2. Purchase of Goods

2.1 - All orders made by you through www.northwestguitars.co.uk are subject to acceptance by us. In the circumstance we refuse your order, we cannot be held liable to any party.

2.2 - After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an automated acknowledgement and is not an acceptance of your order.

2.3 - Order acceptance and the completion of the contract between you the customer and NORTHWEST GUITARS LTD will take place at the point of order dispatch, unless we have notified you otherwise, or you have cancelled your order in accordance with the terms set out in Section 4 - Cancellations & Returns.

If we do not accept an order, a full refund will be processed.

2.4 - The following are examples of why we may refuse to accept an order:

2.4.1 - We cannot obtain authorisation from the bank or suspect fraud 2.4.2 - If there have been errors/issues with the description of the goods (Section 5) 2.4.3 - If goods are no longer available.

3. Delivery of Goods

Delivery Overview

3.1.1 - If you order an item that is in stock before 2pm on any business day (Mon-Fri) we endeavour to have that order sent out the same business day. This means that your order should be with you in less than 24 hours for mainland UK postcodes. This excludes Weekends, Public Holidays and Bank Holidays. NORTHWEST GUITARS LTD reserve the right to amend delivery estimates at any point in the order process and any such changes will be notified in writing or verbal communication. In some cases, orders of excessive size, weight or value may take longer than the estimated time. We cannot be held responsible for delays in deliveries. NORTHWEST GUITARS LTD will notify you of any such delays.

3.1.2 - In the event of any issue with your order, such as errors in the stock levels, or clerical errors in the order process, we will notify you of a new delivery date, or provide you with the option of an alternate date. We also may deliver some goods in several consignments but will not charge additional carriage for this. NORTHWEST GUITARS LTD will not be liable to any party for items delivered outside the specified delivery estimates.

3.1.3 - All UK deliveries are normally dispatched using our express courier, UK Mail, using their premium next day delivery service. All non-domestic orders will be dispatched using our international courier, UPS. Both methods are classified as an additional service agreement offered by NORTHWEST GUITARS LTD at the following rates outlined in Section 3.2 and Section 3.3.

Delivery to an alternative Address

Orders to an alternative delivery address can be processed if the customer has been authenticated using 3D authentication (i.e. Verified by Visa, Mastercard, Maestro). NORTHWEST GUITARS LTD reserves the right to deliver only to the cardholder's billing address. Orders made by American Express can only be delivered to the Customer's billing address, no exceptions will be made.

3.2 - Cost of delivery

3.2.1 - UK Mainland Customers: The correct shipping charges will be automatically calculated on your shopping basket and additional shipping options can be selected on your shopping basket.

3.3 - Cost of returns

3.3.1 - If you change your mind, you can return your purchase, subject to [Section 4. Cancellation & Returns Policy] in its original condition within 14 days to us for a full refund (minus any costs incurred for the initial dispatching where appropriate [Section 3.2] and any costs incurred by NORTHWEST GUITARS LTDnfor the returning of the order Section [3.3]). Please note that shipping discounts will be removed if your full return or partial return takes your order below the free delivery threshold (this only applies for items that have been sent). Orders which have received discounted shipping (for example, free next day shipping) will have to cover the initial express courier dispatching, normally £6.99.

IMPORTANT: Before returning, please contact Customer Support on 01744 362296 (or via sales@northwestguitars.co.uk) for authorisation and the appropriate returns form as mentioned in [Section 4].

3.3.2 - Refused Delivery Charges Please note that our courier charges us directly for every refused delivery, as such, items that are refused directly by you will be liable for a "Refused Delivery Charge" on top of any other shipping costs outlined by our terms. Our "Refused Delivery Charge" is currently £20.00 per refused delivery.

3.3.3 - Nothing to Collect Charges Please also note that our courier charges us directly for every failed collection, as such, if we arrange a collection using our courier service and the collection fails because you are not at the property when our courier arrives (i.e. you are not there to hand over your goods at the prearranged address), you will be liable to pay a "Nothing to Collect Charge" on top of any other shipping costs outlined by our terms. Our "Nothing to Collect Charge" is currently £15.00 per failed collection.

3.4 - Damaged Goods 3.4.1 - All orders are pre-checked and are well packaged before dispatch. However, in the event of goods arriving damaged, any shipping damage must be reported within 24 hours of receipt. In this event, we will confirm the damage and if a claim is found valid, will collect the goods from you at no charge. A full replacement will be offered, or a full refund in the event that the goods are no longer in stock. We reserve the right to request additional photographic evidence in order to verify such claims.

3.4.2 - At the point of delivery, all goods become the responsibility of you the customer. From this point, you the Customer will be responsible for the safekeeping and correct use of all goods, NORTHWEST GUITARS LTD will not be responsible for any damage or fault arising from incorrect storage or use. The validity and conditions of any refund/return will be affected by any damage considered to be caused through misuse or neglect.

We cannot be held responsible for damages caused by shipping or negligence if reported after 24 hours of the goods being delivered.

3.5 - Scottish Highland Postcodes The following is a list of postcodes that are included in our definition of the Scottish Highlands:

  • AB31 to 38, AB40 to 56
  • HS
  • IV1 to 28, IV30 to 32, IV36, IV40 to 49, IV51 to 56, IV63
  • KA 27 & 28
  • KW 1 to 17
  • PA 20 to 38, PA41 to 49, PA60 to 78
  • PH19 to 26, PH30 to 41, PH49 to 50
  • ZE

4. Cancellations & Returns

4.1 - Under the conditions outlined in the EU Consumer Rights Directive and in Section 4.2, NORTHWEST GUITARS LTD operates a 14 day cooling-off returns policy for products that are still in their original condition. This allows UK and EU customers to cancel their order up to 14 days after receipt of their goods. If you wish to cancel your order during this 14-day period, please notify us for a returns authorisation in writing by letter or by email at sales@northwestguitars.co.uk. A telephone call is not sufficient without the express written approval from NORTHWEST GUITARS LTD.

4.1.1 - Upon contacting us, we will provide you with an appropriate returns form which must be sent back with your goods. This form will include shipping instructions and an address for the return of your goods. Note: Items returned to the wrong address or without this matching returns form may suffer delays.

4.2 - The right to return goods to us as mentioned in Section 4.1 does NOT apply in the following situations:

  • 4.2.1 - Financed Goods - Goods purchased on finance cannot be returned under the 14-days cooling off period. Financed goods are conditional based sales where the consumer is bound to purchase the goods from the outset but do not own the goods until they have fulfilled all conditions of the contract (typically through complete payment of all financial instalments).
  • 4.2.2 - Special Orders - Any order which has been specified or customized to the customers specifications. This also includes any item which is not typically stocked by NORTHWEST GUITARS LTD and has been ordered in at the request of the customer.
  • 4.2.3 - Health and Safety - any product that has come in contact with a customer's ear or mouth, such as microphones, headphones, earphones or product with a mouthpiece that have been used or where the hygienic seal has been separate or broken.
  • 4.2.4 - Software, Media and CDs - where the packaging has been unsealed (unless the product is faulty) and copyright policies apply, any product registered via digital or physical means becomes immediately exempt for any returns.

4.3 - If you wish to exercise your right to cancel this contract within the cancellation period, you should return the goods to us within 14 days and take reasonable care in doing as detailed in the EU Consumer Rights Directive (2011/83/EU). The risk and cost of returning the goods to us shall be accepted by you unless you have notified us that the goods have arrived damaged or faulty (Section 3.4) and this has been verified by us. If goods are not returned within this period, we will assume that you have withdrawn your right to cancel.

4.4 - As outline in the EU Consumer Rights Directive (2011/83/EU), failure to return items in their original condition will result in deducations from your refund or refusal of a return. As a result, we may make deductions to your refund for any diminution in value of the returned goods where the handling of goods has "gone beyond the sort of handling that might reasonably be allowed in a store"

4.5 - Upon cancellation of the contract we will credit your account with a full refund for the goods. Normally refunds are processed the same day if the goods haven't been dispatched or on the day of receiving the goods back, however, in any event, not later than 14 days after receipt of the cancelled goods. If you do not return the goods or do not pay the costs of delivery to us, we shall be entitled to deduct the direct cost of recovering the goods from the amount of the refund.

4.6 - The right to cancel does not apply to orders delivered outside of the European Union.

5. Description of Goods & Pricing

5.1 - All our prices are shown in Pounds Sterling (GBP) and are displayed inclusive of VAT at the current rate of 20%. VAT is payable by all customers within the EU.

5.2 - NORTHWEST GUITARS LTD does not take any responsibility for any import taxes, customs charges or administration fees payable on orders made outside of the European Union zone. It is the customer's responsibility to cover all charges related to Customs and the import of goods.

5.3 - All our prices, descriptions and shipping charges are reviewed regularly and we endeavour to ensure that the prices and the information provided on our website are correct at all times. In the event of an error in the information provided by our website, NORTHWEST GUITARS LTD will notify you of this error immediately. In the event that a price or shipping charge is incorrectly displayed, NORTHWEST GUITARS LTD will offer you the product/service at the correct price, or a full refund. We are not under any obligation to honour an incorrect price.

5.4 - Product images are for illustrative purposes only, NORTHWEST GUITARS LTD cannot be held responsible for differences in the manufacturer's imagery and the actual product.

6. Payment

6.1 - All credit and debit card processing is encrypted and handled securely by Paypal, Stripe & Worldpay. We do not see your card details at any time.

6.2 - We currently accept the following methods of payment online: VISA, VISA Debit, Mastercard, Solo, Maestro, Visa Electron, American Express, Paypal, Bank Transfer in GBP & US Dollar

6.3 - All Euro and US dollars amounts displayed on www.northwestguitars.co.uk are given as a guide only and may differ from the actual amount you pay, which will appear on your bank statement given by your own Bank or Credit Card Company. We cannot accept any responsibility for loss of funds caused by currency fluctuation.

9. Site Usage / Service Access

9.1 - Although we make every effort to ensure our website is available 24 hours a day, we will not be liable if, for any reason, our website is unavailable at any time due to maintenance, system failure or conditions outside our control.

9.2 - From time to time, NORTHWEST GUITARS LTD may link to third party websites to provide the user with third party content, , including but not limited to, videos from youtube, images, comments, reviews or links. NORTHWEST GUITARS LTD does not accept any liability for the suitability or incorrect use of this content and is provided solely as a guide for the customer. If you choose to view any third party content (including visit a 3rd party site or play a video) you do so at your own risk.

9.3 - The use of tools for the purpore of price scanning (either automatically or manually) this website is forbidden without the prior written consent of NORTHWEST GUITARS LTD. Without prior consent, you agree to fines of up to £1000 a day if unauthorised scanning activity is detected.

10. Copyright

10.1 - You may download, use or print extracts from this site for your personal use only. Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs, web designs & implementations, graphical images) are owned by us or our licensors.

10.2 - Product images or descriptions which we were created by NORTHWEST GUITARS LTD remain the property of NORTHWEST GUITARS LTD at all times and cannot by copied in any format under any circumstance without full written consent from NORTHWEST GUITARS LTD.

11. Liability

11.1 - NORTHWEST GUITARS LTD and any of our owners, officers, directors, employees or shareholders will not be liable for any losses or damage that you suffer under the contract which were not a foreseeable consequence of breach of the contract. We are not responsible for indirect losses which were not considered at the time of the contract including, but not limited to, any loss of income or profits, loss of business or goodwill, loss of data, loss of opportunity.

11.2 - We are not liable for losses that arise in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

12. Data Protection

12.1 - By placing your order, you agree and understand that we may store, process and use data collected from your order process telephone order for the purposes of processing your order.

12.2 - We do not see or store your card number when you purchase online.

13. Circumstances beyond our reasonable control

13.1 - We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.

14. Privacy Policy

14.1 - We take customers' privacy and confidentiality very seriously so NORTHWEST GUITARS LTD does not disclose buyer's information to any marketing third parties and takes every step to protect customer's data. All information is securely encrypted using industry standard 128-bit encryption Secure Socket Layer (SSL) certificates provided by Verisign.

14.2 - We use cookies to keep track of your current shopping session and so that you may retrieve your shopping basket at any time - if you do not accept cookies you will be unable to use this website. Using our site indicates that you accept the use of both 'Strictly Necessary' and 'Performance' cookies. Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee your security or how our site will perform for you.

Client Testimonials

  • This is just a recommendation to all you would be purchasers of Northwest Guitar products, don't hesitate, you will not find a better more helpful seller on the net than Kevin and his team at Northwest Guitars

    If you are looking for attention to quality with a service to match, then look no further, I have been dealing with Northwest Guitars from the beginning and have used many of the products Kevin and his team sell, lets start with bodies, if your looking for something with a first class finish and cut perfectly to Fender spec then look no further, every one is perfect and really will fit to all of your Fender and Fender spec after market parts and at the price point for guitar necks, well, they really don't come any better with a quality of finish and fretwork that's stunning.

    - Michael (California Custom Guitars)
  • Hi to all at N W Guitars, I have received everything I have ordered from you. The service you gave me was absolutely brilliant. I am new to guitars, learning to play late in life. I was at the N W Guitar show & I wish you guys had been there. Did read a bad review that some body gave you & I totally disagree with it, still I guess you can't please everybody. I am going to hopefully build a guitar in the future & NW GUITARS will be the place I buy the parts. Thanks so much for such excellent service.

    - Paul Langridge
  • Hi, just a brief message to say thanks to Kevin and all the gang at Northwest Guitars for doing, what i believe to be the right thing, putting the customer first.

    I always find them to be very helpful and offer a speedy service. I now look forward to doing more business with you in the future.

    - Regard, Barry (Taylor & Co Band)