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Shipping

Please read the below information regarding your delivery. If you have any questions regarding delivery please don’t hesitate to contact us on either 01744 36 22 96 or email us at sales@northwestguitars.co.uk

Delivery Options

Below is a breakdown of the delivery options we offer.

Economy Delivery (2-3 days) When ordered before 3pm your order will be dispatched via Royal Mail Economy Delivery (2nd Class). This is an economy service with delivery typically within 2-3 days, inclusive of Saturdays. Please allow up to 7 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

1st class Delivery (1-2 days) - See Chart Below For Cost When ordered before 3pm your order will be dispatched via Royal Mail 1st Class. This is an standard delivery service with delivery typically within 1-2 days, inclusive of Saturdays. Please allow up to 5 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

Economy Tracked (2-3 days) - See Chart Below For Cost Orders with a value higher than £20.00 will be dispatched via Royal Mail's Economy Tracked service. This service allows for tracking and ddelivery confirmation of your order on the Royal Mail website. Delivery is typically made within 3 working days. Please allow up to 5 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

DPD Tracked (24 hrs) - Next Working Day Delivery - See Chart Below For Cost When ordered before 3pm your order will be dispatched on via DPD. This is a tracked service so you can check the progress of your package. This does not include Saturday, Sunday or Bank Holidays. This service is only available for UK Mainland and Northern Ireland customers.

Delivery costs

UK MAINLAND

Shipping Table

Aerosol Delivery

Due to the hazardous nature of aerosols and their contents, we are unable to ship these items free of charge. Any order containing aerosols will be shipped via DPD on a next working day service. This service is fully trackable. Orders placed before 3pm will be shipped the same day. Orders placed after this time will be shipped on the next working day. Shipping prices vary depending on total order value. Please see table below for more details.

Aerosol Shipping - £5.49 per shipment

International Delivery

Shipping Table

NITROCELLULOSE DELIVERY - INTERNATIONAL

Due to the hazardous nature of aerosols and their contents, shipping is restricted to certain countries within the EU. If your destination country does not appear on the list above then we are unable to ship Nitrocellulose products to you.

Fast Delivery

Please read the below information regarding your delivery. If you have any questions regarding delivery please don’t hesitate to contact us on either 01744 36 22 96 or email us at sales@northwestguitars.co.uk

Delivery Options

Below is a breakdown of the delivery options we offer.

Economy Delivery (2-3 days) When ordered before 3pm your order will be dispatched via Royal Mail Economy Delivery (2nd Class). This is an economy service with delivery typically within 2-3 days, inclusive of Saturdays. Please allow up to 7 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

1st class Delivery (1-2 days) - See Chart Below For Cost When ordered before 3pm your order will be dispatched via Royal Mail 1st Class. This is an standard delivery service with delivery typically within 1-2 days, inclusive of Saturdays. Please allow up to 5 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

Economy Tracked (2-3 days) - See Chart Below For Cost Orders with a value higher than £20.00 will be dispatched via Royal Mail's Economy Tracked service. This service allows for tracking and ddelivery confirmation of your order on the Royal Mail website. Delivery is typically made within 3 working days. Please allow up to 5 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

DPD Tracked (24 hrs) - Next Working Day Delivery - See Chart Below For Cost When ordered before 3pm your order will be dispatched on via DPD. This is a tracked service so you can check the progress of your package. This does not include Saturday, Sunday or Bank Holidays. This service is only available for UK Mainland and Northern Ireland customers.

Delivery costs

UK MAINLAND

Shipping Table

Aerosol Delivery

Due to the hazardous nature of aerosols and their contents, we are unable to ship these items free of charge. Any order containing aerosols will be shipped via DPD on a next working day service. This service is fully trackable. Orders placed before 3pm will be shipped the same day. Orders placed after this time will be shipped on the next working day. Shipping prices vary depending on total order value. Please see table below for more details.

Aerosol Shipping - £5.49 per shipment

International Delivery

Shipping Table

NITROCELLULOSE DELIVERY - INTERNATIONAL

Due to the hazardous nature of aerosols and their contents, shipping is restricted to certain countries within the EU. If your destination country does not appear on the list above then we are unable to ship Nitrocellulose products to you.

30 Days Return Policy

Shipping

Please read the below information regarding your delivery. If you have any questions regarding delivery please don’t hesitate to contact us on either 01744 36 22 96 or email us at sales@northwestguitars.co.uk

Delivery Options

Below is a breakdown of the delivery options we offer.

Economy Delivery (2-3 days) When ordered before 3pm your order will be dispatched via Royal Mail Economy Delivery (2nd Class). This is an economy service with delivery typically within 2-3 days, inclusive of Saturdays. Please allow up to 7 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

1st class Delivery (1-2 days) - See Chart Below For Cost When ordered before 3pm your order will be dispatched via Royal Mail 1st Class. This is an standard delivery service with delivery typically within 1-2 days, inclusive of Saturdays. Please allow up to 5 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

Economy Tracked (2-3 days) - See Chart Below For Cost Orders with a value higher than £20.00 will be dispatched via Royal Mail's Economy Tracked service. This service allows for tracking and ddelivery confirmation of your order on the Royal Mail website. Delivery is typically made within 3 working days. Please allow up to 5 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

DPD Tracked (24 hrs) - Next Working Day Delivery - See Chart Below For Cost When ordered before 3pm your order will be dispatched on via DPD. This is a tracked service so you can check the progress of your package. This does not include Saturday, Sunday or Bank Holidays. This service is only available for UK Mainland and Northern Ireland customers.

Delivery costs

UK MAINLAND

Shipping Table

Aerosol Delivery

Due to the hazardous nature of aerosols and their contents, we are unable to ship these items free of charge. Any order containing aerosols will be shipped via DPD on a next working day service. This service is fully trackable. Orders placed before 3pm will be shipped the same day. Orders placed after this time will be shipped on the next working day. Shipping prices vary depending on total order value. Please see table below for more details.

Aerosol Shipping - £5.49 per shipment

International Delivery

Shipping Table

NITROCELLULOSE DELIVERY - INTERNATIONAL

Due to the hazardous nature of aerosols and their contents, shipping is restricted to certain countries within the EU. If your destination country does not appear on the list above then we are unable to ship Nitrocellulose products to you.

100% CUSTOMER Satisfaction

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source.

Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

Returns

We are happy to offer our UK customers peace of mind when placing an order by providing a Free Returns service. Now you can order in confidence safe in the knowledge that, should you receive a damaged or incorrect item, you don't have to worry about the cost of returning the goods.

This returns service means you can drop your parcel off at any Post office in the UK. When you drop your parcel off you will receive a receipt with tracking details for your parcel so you know where it is and when we receive it.

On this page you will find all the information you need regarding returning your goods. Please read through carefully and if you have any queries please don’t hesitate to contact us on 01744 36 22 96 or email us at sales@northwestguitars.co.uk and we will be happy to assist.

PLEASE NOTE:

Weight/size restrictions mean larger items cannot use this particular free returns servie. Typically these will be products guitar bodies or aerosols . In this instance we will arrange for a courier to collect directly from you.

If you choose to return your item simply because it is unwanted we will not pay for the return postage.

This service is limited to customers in the UK only.

  • How long do I have to return my item?
  • Can I return my items?
  • My item is faulty. What do I do?
  • How do I return my items?
  • Where do I send my items?
  • How long will it take for my return to be processed?
  • My exchange is urgent! What do I do?
  • Can I return my product under warranty?

If you can't find an answer to your question please don't hesitate to call us on 01744 36 22 96 or email sales@northwestguitars.co.uk

How long do I have to return my items?

Here at Northwest Guitars we offer a 30 day returns policy that commences upon the day you receive your goods. Within this time you can return your unused/unwanted goods for refund/credit or exchange. Refunds are available up to 14 days from order delivery date, after this and up to 30 days of order receipt a credit to your Northwest Guitars online account is issued. Exchanges are available for the full 30 day period. Please note that goods that are returned after the 30 day period will be returned to you unless exceptional circumstances apply.

Can I return my items?

We will NOT accept returns if;

  • The item has been visibly used.
  • The item is marked or dirty in any way.
  • The packaging has been lost, thrown away or damaged.
  • The item has been damaged in return transit due to insufficient packaging.
  • The item is over the 30 day returns period

In the rare circumstance you have received an incorrect item, please inform us within 48 hours of receipt and do not use the item you have received.

My item is faulty. What do I do?

In the unfortunate event that you have received an item you believe to be faulty please check the following steps before returning your goods. We need to be informed of any potential fault within 48 hours of receipt of the goods so please make sure you check over your product as soon as it is received.

If a manual is present please read these thoroughly to ensure correct operation of the product.

If the fault persists please email sales@northwestguitars.co.uk with a description of the fault and your order number. If you could also attach a photo of the problem this could help speed up the process a great deal. Alternatively please call to discuss this with our Customer Service Team on 01744 36 22 96. Please then await further instruction in reply from a member of our sales team. Emails are usually answered within 24 working hours.

How do I return my items?

Should you wish to return an item, simply log into your account, locate your order, and request a return. Alternatively you can email us at sales@northwestguitars.co.uk, and quote your order number.

RETURNS DEPT

Northwest Guitars Ltd Unit 17 Lea Green Business Park Eurolink St. Helens Merseyside WA9 4TR

Please do not put any tape or labels directly on to the product packaging as this will damage the packaging and cause the product to be unsaleable. In this instance you may be charged for the resulting damage.

How long will it take for my return to be processed?

It can take 2-4 days for your return to be processed once we have received the goods, please allow for this time period before getting in touch. When the return has been processed a member of the returns team will be in touch via phone or email to confirm the action taken. The Collect+ service normally takes 2-5 days for items to get back to us.

In the event that extra payment is required for an exchange a member of the returns team will give you a call to take payment.

If you have requested a refund please allow 72 hours from processing the return for the funds to reach your account. All refunds are credited to the original method used to place the order.

My exchange is urgent! What do I do?

We understand that sometimes an exchange may be urgent. In this case we would recommend placing another order through the website and return the other item back for a full refund.

Can I return my product under warranty?

All products will come with a limited manufacturer warranty, most of the time this information will be with the product. Please check this information as some manufacturers will ask that you contact them directly. In most cases however you would be asked to contact the retailer.

In the event that you feel you can claim under the warranty we would ask that you email us with a description of the issue, your order number and preferably a photograph illustrating the issue.

In some cases we may be required to contact the manufacturer for their expert opinion before a decision is made.

We may also ask that a product is returned to us for inspection and if a fault can be repaired, or damaged part replaced we are obliged to do this and return the product to you.

Please note that footwear that has been used for Skating/Scootering is not covered under warranty. The shoes sold for skating do feature elements to help make them more durable for the sport but they are not impervious to damage caused by grip tape, braking and attempting tricks.

I need to return an item from outside the UK.

Unfortunately we cannot offer free returns on orders outside of the UK. You will need to return any items to the address above at your own cost. However, if you have received an damaged or incorrect item we will refund any shipping costs incurred, if a postage receit can be provided.

Client Testimonials

  • This is just a recommendation to all you would be purchasers of Northwest Guitar products, don't hesitate, you will not find a better more helpful seller on the net than Kevin and his team at Northwest Guitars

    If you are looking for attention to quality with a service to match, then look no further, I have been dealing with Northwest Guitars from the beginning and have used many of the products Kevin and his team sell, lets start with bodies, if your looking for something with a first class finish and cut perfectly to Fender spec then look no further, every one is perfect and really will fit to all of your Fender and Fender spec after market parts and at the price point for guitar necks, well, they really don't come any better with a quality of finish and fretwork that's stunning.

    - Michael (California Custom Guitars)
  • Hi to all at N W Guitars, I have received everything I have ordered from you. The service you gave me was absolutely brilliant. I am new to guitars, learning to play late in life. I was at the N W Guitar show & I wish you guys had been there. Did read a bad review that some body gave you & I totally disagree with it, still I guess you can't please everybody. I am going to hopefully build a guitar in the future & NW GUITARS will be the place I buy the parts. Thanks so much for such excellent service.

    - Paul Langridge
  • Hi, just a brief message to say thanks to Kevin and all the gang at Northwest Guitars for doing, what i believe to be the right thing, putting the customer first.

    I always find them to be very helpful and offer a speedy service. I now look forward to doing more business with you in the future.

    - Regard, Barry (Taylor & Co Band)