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Shipping

Please read the below information regarding your delivery. If you have any questions regarding delivery please don’t hesitate to contact us on either 01744 36 22 96 or email us at sales@northwestguitars.co.uk

Delivery Options

Below is a breakdown of the delivery options we offer.

Economy Delivery (2-3 days) When ordered before 3pm your order will be dispatched via Royal Mail Economy Delivery (2nd Class). This is an economy service with delivery typically within 2-3 days, inclusive of Saturdays. Please allow up to 7 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

1st class Delivery (1-2 days) - See Chart Below For Cost When ordered before 3pm your order will be dispatched via Royal Mail 1st Class. This is an standard delivery service with delivery typically within 1-2 days, inclusive of Saturdays. Please allow up to 5 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

Economy Tracked (2-3 days) - See Chart Below For Cost Orders with a value higher than £20.00 will be dispatched via Royal Mail's Economy Tracked service. This service allows for tracking and ddelivery confirmation of your order on the Royal Mail website. Delivery is typically made within 3 working days. Please allow up to 5 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

DPD Tracked (24 hrs) - Next Working Day Delivery - See Chart Below For Cost When ordered before 3pm your order will be dispatched on via DPD. This is a tracked service so you can check the progress of your package. This does not include Saturday, Sunday or Bank Holidays. This service is only available for UK Mainland and Northern Ireland customers.

Delivery costs

UK MAINLAND

Shipping Table

Aerosol Delivery

Due to the hazardous nature of aerosols and their contents, we are unable to ship these items free of charge. Any order containing aerosols will be shipped via DPD on a next working day service. This service is fully trackable. Orders placed before 3pm will be shipped the same day. Orders placed after this time will be shipped on the next working day. Shipping prices vary depending on total order value. Please see table below for more details.

Aerosol Shipping - £5.99 per shipment

International Delivery

Shipping Table

NITROCELLULOSE DELIVERY - INTERNATIONAL

Due to the hazardous nature of aerosols and their contents, shipping is restricted to certain countries within the EU. If your destination country does not appear on the list above then we are unable to ship Nitrocellulose products to you.

Fast Delivery

Please read the below information regarding your delivery. If you have any questions regarding delivery please don’t hesitate to contact us on either 01744 36 22 96 or email us at sales@northwestguitars.co.uk

Delivery Options

Below is a breakdown of the delivery options we offer.

Economy Delivery (2-3 days) When ordered before 3pm your order will be dispatched via Royal Mail Economy Delivery (2nd Class). This is an economy service with delivery typically within 2-3 days, inclusive of Saturdays. Please allow up to 7 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

1st class Delivery (1-2 days) - See Chart Below For Cost When ordered before 3pm your order will be dispatched via Royal Mail 1st Class. This is an standard delivery service with delivery typically within 1-2 days, inclusive of Saturdays. Please allow up to 5 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

Economy Tracked (2-3 days) - See Chart Below For Cost Orders with a value higher than £20.00 will be dispatched via Royal Mail's Economy Tracked service. This service allows for tracking and ddelivery confirmation of your order on the Royal Mail website. Delivery is typically made within 3 working days. Please allow up to 5 days for delivery. Orders placed after 3pm will be dispatched on the next working day.

DPD Tracked (24 hrs) - Next Working Day Delivery - See Chart Below For Cost When ordered before 3pm your order will be dispatched on via DPD. This is a tracked service so you can check the progress of your package. This does not include Saturday, Sunday or Bank Holidays. This service is only available for UK Mainland and Northern Ireland customers.

Delivery costs

UK MAINLAND

Shipping Table

Aerosol Delivery

Due to the hazardous nature of aerosols and their contents, we are unable to ship these items free of charge. Any order containing aerosols will be shipped via DPD on a next working day service. This service is fully trackable. Orders placed before 3pm will be shipped the same day. Orders placed after this time will be shipped on the next working day. Shipping prices vary depending on total order value. Please see table below for more details.

Aerosol Shipping - £5.99 per shipment

International Delivery

Shipping Table

NITROCELLULOSE DELIVERY - INTERNATIONAL

Due to the hazardous nature of aerosols and their contents, shipping is restricted to certain countries within the EU. If your destination country does not appear on the list above then we are unable to ship Nitrocellulose products to you.

30 Days Return Policy

On this page you will find all the information you need regarding returning your goods. Please read through carefully and if you have any queries please don’t hesitate to contact us on 01744 36 2296 or email us at sales@northwestguitars.co.uk and we will be happy to assist.

Please read the below information regarding your delivery. If you have any questions regarding delivery please don’t hesitate to contact us on either 01744 36 22 96 or email us at sales@northwestguitars.co.uk

Returning your item

We are happy to offer our UK customers peace of mind when placing an order by providing Free Returns* with Royal Mail. Now you can order in confidence, safe in the knowledge that should you receive a damaged or incorrect item, you don't have to worry about the cost of returning the goods. Simply notify us within 14s day of receipt and we'll arrange for the item to be exchanged or returned for a refund

The Royal Mail returns service allows you to drop your parcel off at any one of their branches in the UK. When you drop your parcel off you will receive a receipt with tracking details for your parcel so you know where it is and when we receive it.

Please note

Weight/size restrictions mean larger items such as guitar cases and gig bags are unable to be processed using Royal Mail returns. In this instance we will arrange for a courier to collect directly from you.

*If you choose to return your item simply because it is unwanted we are unable to pay for the return postage.

Any unwanted goods can be returned to us within 30 days of receipt.

100% CUSTOMER Satisfaction

Services / Prices

Below is a guide to the services we offer. You'll also find a brief explanation of what's included and the cost of the work. These prices will vary slightly, depending on the amount of work and parts required. This is why it's best to arrange a time to come and pay us a visit (you may even be offered a cuppa), where we can discuss in detail exactly what work needs to be done and the best possible solution.

Standard Guitar Setup - From £40 + strings

What's included:
  • Bridge saddle adjustment
  • Fine intonation setting
  • Setting of nut slot heights
  • Truss rod adjustment
  • String replacement
  • Pickup balancing
  • Setup for floating trem/Floyd Rose + £10
Price
 

Deluxe Guitar Setup & Fret Dress - From £75 + strings

There may be instances where your guitar needs more than a standard setup. If the frets are uneven or damaged this would make a standard setup impossible to complete. For this reason we offer a setup which includes the more advanced work needed to get your guitar playing the way it should.

What's included:
  • Fret re-levelling, including glueing down any loose frets, removing any sharp edges
  • Re-Crowning of the frets
  • Fret polishing, for a mirror-like shine
  • Fretboard clean & oil

You guitar then gets a full setup, which includes action adjustment, intonation, nut slot height, truss rod adjustment and string replacement.

Price
 

Guitar Restringing - From £5 + Strings

We stock a wide range of strings from major brands such as D'Addario, Ernie Ball, Elixir, Dunlop and Rotosound. Whether you have an electric, acoustic or bass we're sure to be able to fix you up and get you playing again in super-quick time.

12 string guitars from £10 + Strings
Price
 

Snapped Headstock Repair - From £90

An all-too-common issue for many guitar models with angled headstocks. The cost of a complete neck replacement can mean that repair is the only option for many players in this type of situation. But it doesn't have to be "make-do" solution. Done properly, the repair will be unnoticeable, and provide the necessary strength to allow you continued use of your axe for a fraction of the cost of a brand new neck.

Price
 

Nut Replacement - From £30 plus parts

We offer a wide variety of nut materials, including bone, graphite, and brass. We're also an authorised Graphtech dealer, supplying a large selection of their Tusq and Tusq XL synthetic ivory nuts. Whatever your guitar model, we're sure to have a nut to suit.

Price
 

Pickup installation - From £20

For those who aren't too handy with a soldering iron we'll happily install your own choice of pickups and have your guitar sounding sweet again. We're also an authorised dealer of Artec, Tonerider, Seymour Duncan and Bareknuckle pickups.

Acoustic Pickup installation from £45
Price
 

Other Electrical Work

  • Pot replacement - £8
  • Electromagnetic shielding - from £15
  • Complete rewiring - from £25
  • Output jack replacement - from £5
  • Barrel output jack - from £15
  • Switch replacement - from £15
  • Wiring modifications - from £30
Price
 

Hardware replacement & Upgrades

  • Machine head fitting - from £15
  • Bridge fitting - from £20
  • Tremolo fitting - from £25
Price
 

We are authorised dealers for most of the big name manufacturers, including: Fender, Martin, Wilkinson, Sperzel, Kluson, Tonepros, CRL, Switchcraft, Dunlop, D'Addario, Rotosound, Ernie Ball and many more. Buy any hardware from us and we'll offer you a 10% discount on fitting.

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Client Testimonials

  • This is just a recommendation to all you would be purchasers of Northwest Guitar products, don't hesitate, you will not find a better more helpful seller on the net than Kevin and his team at Northwest Guitars

    If you are looking for attention to quality with a service to match, then look no further, I have been dealing with Northwest Guitars from the beginning and have used many of the products Kevin and his team sell, lets start with bodies, if your looking for something with a first class finish and cut perfectly to Fender spec then look no further, every one is perfect and really will fit to all of your Fender and Fender spec after market parts and at the price point for guitar necks, well, they really don't come any better with a quality of finish and fretwork that's stunning.

    - Michael (California Custom Guitars)
  • Hi to all at N W Guitars, I have received everything I have ordered from you. The service you gave me was absolutely brilliant. I am new to guitars, learning to play late in life. I was at the N W Guitar show & I wish you guys had been there. Did read a bad review that some body gave you & I totally disagree with it, still I guess you can't please everybody. I am going to hopefully build a guitar in the future & NW GUITARS will be the place I buy the parts. Thanks so much for such excellent service.

    - Paul Langridge
  • Hi, just a brief message to say thanks to Kevin and all the gang at Northwest Guitars for doing, what i believe to be the right thing, putting the customer first.

    I always find them to be very helpful and offer a speedy service. I now look forward to doing more business with you in the future.

    - Regard, Barry (Taylor & Co Band)